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Department
stores across the nation utilize
centralized payment arrangement meaning
stores residing in the department store
are not assigned any cash register. The
clerk will carry out the
transaction at the centralized payment
counter then return with the invoice to the
customer waiting in the store. This kind
of payment arrangement has many
potential flaws that are apparent
during annual bargaining sales:
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1. |
Clerk need to
travel back and forth between
the shop and the payment
counter. During bargaining sales
where the floor is filled with
customers, this is both time
consuming and requires plenty of
effort. |
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2. |
When
the clerk leaves for the
payment counter, the shop is
left vulnerable to theft,
increasing chances of burglary. |
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3. |
The
shop will be left
unattended, losing potential
customers and possible sales. |
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4.
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Can
almost always expect a queue at
the payment counter, testing the
patience of the customer as they
wait for the return of the
merchant. |
Targeting these flaws the department
store proposed to increase the number of
payment counter on every floor in order
to break the service bottle neck.
However this causes other concerns:
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1. |
Bulkiness
of the register prohibits
installation at merchants
because each merchant has very
limited spacing as it is. |
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2. |
Cost
of renting registers is a hefty
expense. An increase in expense
means cuts in profits. |
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3. |
Operating the register requires
extensive training as it can be
quite complex. clerks maybe incompetent to
handle such a task therefore
additional staff will have to be
hired |
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4.
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Number of register is limited so
it’s still no possible to assign
one for every store. |
These issues drove department stores to
re-evaluate the situation, and having
realized 70% of every day’s transactions
are paid by credit card, the department
stores propose that POS terminal unit
manufacturers come up with a solution.
Our proposed solution is for the POS
terminal unit to control the invoice
printer, therefore speeding up the
transaction process, prevent queuing and
increase overall profit.
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